Service Delivery Manager

We are looking to hire a Service Delivery Manager for our Risk Service Team to support and drive the success of individual team members and leading a collaborative approach to achieve group goals. This person will help build out a team of Implementation project managers to help mature and expand our business within the risk space.

Starting base pay for this role is between $125,000 and $160,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will also be eligible for bonus and benefits.

• Execute the Strategic Service Plan.
• Coordinate implementation assignments within the team.
• Manage individual team member workloads.
• Identify, provide and coordinate additional trainings opportunities for team members.
• Intervene and maintain contact in difficult client situations to drive projects to a successful conclusion.
• Facilitate the client renewal process.
• Drive implementations to completion.
• Participate in team member year-end review process.
• Identify and facilitate expanded opportunities within the team’s client base.
• Be accountable for the team’s success.
• Provide coaching and oversight of each team member to ensure productivity and quality.
• Act as a mentor to less experienced Origami Team members.
• Facilitate the execution of strategic and tactical initiatives throughout the year
• Provide innovative ideas for ongoing improvement to the service model.

• 5+ years experience in the SaaS implementation space. Previous risk experience highly preferred
• Bachelors Degree required
• Experience leading a team of project managers preferred.
• Client onboarding and portfolio management experience preferred.
• Experience managing client relationships is required
• Must have strong technical skills, leadership skills, ability to teach others, intelligence and drive.
• Project Management background with proven success at driving customers to on-time and successful implementations.

Origami Risk provides integrated SaaS solutions to organizations across the risk and insurance ecosystem — from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. We deliver our risk management and insurance core system solutions from a cloud-based platform that is highly configurable, completely scalable, and accessible via web browser and mobile app. 

Dais Technology, a subsidiary of Origami Risk, provides a no-code platform that revolutionizes insurance product creation for MGAs, insurers, and reinsurers. Dais’ event-based architecture enables AI-driven bundling, automation, and real-time deployment. 

Solutions from Origami Risk and Dais Technology are backed by a best-in-class service team of experienced risk and insurance professionals who possess a balance of industry knowledge and technological expertise. A singular focus on helping clients achieve their business objectives underlies our approach to developing, implementing, and supporting our risk management, safety, compliance, and insurance core system technology solutions. 

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email transparencycheck@origamirisk.com.