Customer Success Account Executive

We are seeking a dynamic Customer Success Account Executive to join our team. This role focuses on long-term client success and maximizing the value clients receive by proactively increasing adoption and usage of the Origami platform. The Customer Success Account Executive will own the overall client relationship, acting as a strategic partner from the initial contract signature through the life of the contract. This position is also responsible for identifying and closing additional recurring revenue while maintaining the highest level of client satisfaction.

Client Relationship Management:

• Own the overall client relationship and act as a strategic partner from the initial contract signature through the life of the contract.
• Partner internally to maintain highly satisfied and referenceable clients.
• Maintain relationships with primary decision-makers/buyers.
• Drive growth of products and services, ensuring full adoption of features.
• Advise clients on leveraging new features and functionality.

Operational Management:

• Quarterback internal resources and departments to manage multiple client workstreams effectively.
• Own and manage overall client health and satisfaction.
• Complete contract renewals and manage SOW execution.
• Handle client support budget increases and upgrades, including billing for time and materials.
• Maintain all client-specific data in Salesforce and manage client communications .

Client Feedback and Improvement:

• Respond to and coordinate efforts to address client feedback efficiently and effectively.
• Submit and advocate for product enhancement requests on behalf of the client.
• Conduct product roadmap review sessions and gather client feedback.

Mentorship and Training:

• Act as a mentor to less experienced Origami colleagues.
• Assist with the training and onboarding of new Origami colleagues.

• Bachelor’s Degree in a Computer Science or business-related field.
• 8+ years’ experience in a client-facing professional services role.
• P&C Insurance experience required
• Salesforce experience preferred.

Origami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management.

Founded by industry veterans who recognized the need for risk management technology that was more configurable, intuitive, and scalable, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers, MGAs, TPAs, and brokers provide enhanced services that drive results.

A singular focus on client success underlies Origami’s approach to developing, implementing, and supporting our award-winning software solutions. 

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email transparencycheck@origamirisk.com.