IT Support Engineer

The IT Support Engineer coordinates, diagnoses and troubleshoots incoming colleague service tickets and provides support services to colleagues with technical problems and information technology issues involving desktop, laptop, or network services.  

Starting base pay for this role is between $65,000 and $85,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states).

• Serves as the first point of contact for colleagues seeking technical assistance. 

• Performs remote troubleshooting through diagnostic techniques and pertinent questions. 

• Determines the best solution based on the issue and details provided by colleagues. 

• Walks colleagues through the problem-solving process. 

• Directs unresolved issues to the next level of support. 

• Provides accurate information on IT products or services. 

• Records events and problems and their resolution in logs. 

• Provides colleagues with status updates and information. 

• Identifies and suggests possible improvements to procedures. 

• Supports and maintains effective relationships with colleagues.  

• Develops, documents, and implements standard operating procedures and service guidelines relating to IT support. 

• Leads and supports internal projects and documentation related to general technology enhancements. 

• Communicates with organization for system-wide issues. 

• Other duties as assigned. 

• Bachelor’s degree in Computer Science, Information Services, or related field.

• 2+ years’ previous IT Support/Help Desk experience 

• Strong communication skills and the ability to work with and support both in person and remote users. 

• Experience with Mac and Windows device support. MDM (JAMF/Intune), including patch and package management, security compliance, and scripting via PowerShell and Bash. 

• Experience with SaaS tools and management, such as Google Workspace, M365, and Okta is a plus.  

• Knowledge of Risk Management Information Systems (RMIS) a plus 

• Experience working in NIST compliant environments a plus 

Origami Risk provides integrated SaaS solutions to organizations across the risk and insurance ecosystem — from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. We deliver our risk management and insurance core system solutions from a cloud-based platform that is highly configurable, completely scalable, and accessible via web browser and mobile app. 

Dais Technology, a subsidiary of Origami Risk, provides a no-code platform that revolutionizes insurance product creation for MGAs, insurers, and reinsurers. Dais’ event-based architecture enables AI-driven bundling, automation, and real-time deployment. 

Solutions from Origami Risk and Dais Technology are backed by a best-in-class service team of experienced risk and insurance professionals who possess a balance of industry knowledge and technological expertise. A singular focus on helping clients achieve their business objectives underlies our approach to developing, implementing, and supporting our risk management, safety, compliance, and insurance core system technology solutions. 

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email transparencycheck@origamirisk.com.